Privacy Policy
Your inbox is sacred. Your information is too.
Moth & Midden respects your privacy and takes the care of your personal information seriously. This Privacy Policy explains what information may be collected when you visit Moth & Midden, make a purchase, join the mailing list or get in touch, and how that information is used and protected. Moth & Midden is based in Aotearoa New Zealand and handles personal information in accordance with applicable New Zealand privacy law.
Information we collect
Depending on how you use this website, we may collect information such as:
your name
email address
billing and shipping address
phone number, if provided
details of products you order
information you choose to provide when contacting Moth & Midden
newsletter subscription preferences
information about how you use the website, such as pages visited, device and browser information, traffic sources and approximate location derived from technical information such as your IP address
We only ask for information that is reasonably needed to provide our products, services and communications.
When you place an order
When you purchase or pre-order something from Moth & Midden, we collect the information needed to process and fulfil your order. This may include your name, email address, billing and shipping details, order information and any information you provide during checkout. Your payment is processed securely by the payment provider available through the checkout. Moth & Midden does not receive or store your full payment card details.
We use your order information to:
process and fulfil your purchase
communicate with you about your order
provide shipping and tracking information
manage refunds, replacements or customer service enquiries
maintain appropriate business and financial records
When you join the mailing list
If you choose to join the Moth & Midden mailing list, we collect your name and email address. We’ll use these details to send you occasional emails about Moth & Midden, Moss Hag, new offerings, creative work and other things we genuinely think you might want to know about. Joining the mailing list is optional. You can unsubscribe at any time using the unsubscribe link in any marketing email. No cursed inboxes. No relentless selling.
When you contact Moth & Midden
If you email or otherwise contact Moth & Midden, we may keep your name, email address and the information contained in your message so we can respond to you and keep an appropriate record of the conversation. Please don’t send sensitive personal information unless it is genuinely necessary.
Website analytics
This website is hosted by Squarespace. Squarespace may collect information about how visitors use the site, including browser and device information, IP address, pages visited, clicks, searches, timestamps and traffic sources. This information helps us understand how the website is being used and improve the experience for visitors. Squarespace confirms that its analytics can collect this type of visitor information. Squarespace Help We use this information in an aggregated way wherever possible. We are not sitting here watching what individual Hags are doing on the website.
Cookies
Like most websites, Moth & Midden uses cookies and similar technologies. Some cookies are necessary for the site to work properly, including functions such as shopping carts and checkout. Other cookies may help us understand website traffic and how people use the site. Squarespace distinguishes between necessary cookies and non-essential analytics and performance cookies. Squarespace Help
Where required, you may be given the option to accept or manage non-essential cookies through the website’s cookie banner. Squarespace provides controls for informing visitors about cookies and managing consent for non-essential cookies. Squarespace Help You can also manage cookies through your browser settings.
Who we share information with
Moth & Midden does not sell your personal information. We may share information with trusted service providers where necessary to operate the website and business. These may include:
Squarespace, which hosts and operates the website and online store
payment processors used to securely process transactions
email marketing services
postal, courier and fulfilment providers
accounting or professional service providers where reasonably necessary
technology or analytics providers used to operate or understand the website
Only the information reasonably required for that service is shared. Some of these providers may process or store information outside New Zealand. Squarespace notes that websites using its platform may provide visitor information to connected payment processors and other third-party services, depending on the features and integrations being used. Squarespace Help
How long we keep your information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, or where we are required to retain it for legal, tax, accounting or business purposes. For example, information connected with purchases may need to be retained longer than a general enquiry. If you unsubscribe from the mailing list, we will stop using your email address to send marketing communications, although some information may be retained where necessary to record your unsubscribe preference or meet legal requirements.
Looking after your information
Reasonable steps are taken to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no method of sending or storing information online can be guaranteed to be completely secure.
Your information, your rights
You may ask what personal information Moth & Midden holds about you and request that incorrect information be corrected. You can also contact us if you have questions or concerns about how your information has been handled. Email: info@mothandmidden.com If you have a privacy concern that cannot be resolved directly with Moth & Midden, you may also have the right to contact the Office of the Privacy Commissioner New Zealand.
Children’s privacy
Moth & Midden products and this website are intended for adults. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information through the website, please contact us.
Links to other websites
The Moth & Midden website may contain links to other websites or social media platforms. Once you leave this website, the privacy practices of those services apply. Moth & Midden is not responsible for the privacy practices or content of third-party websites.
Changes to this policy
This policy may be updated from time to time as Moth & Midden grows, new services are introduced or legal requirements change. The current version will always be published on this page.
Questions?
If you have any questions about privacy or the information Moth & Midden holds about you, please contact:
Last updated: October 2026